LEGAL REFERENCE

Your Privacy Is How We Build Trust

When you open an account at 338hero, your personal data, account balance and payment details stay secure. We explain exactly what we collect, how we use it, and...

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338hero Your Privacy Is How We Build Trust

Our Privacy Commitment

338hero collects personal information—your name, email, phone number, and payment details—only to operate your account, process deposits through DANA, OVO, GoPay and QRIS, and comply with local regulations in supported Indonesian regions. We do not sell or share your data with third parties outside our payment and compliance partners. Your information is encrypted and stored securely. We retain your data for as

long as your account is active and as required by law. You have the right to request access, correction, or deletion of your personal information by contacting our support team.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Questions About Your Privacy

Team online

Email Support

Send your privacy request to our team and expect a response within 48 hours. We handle data access requests, corrections and account concerns directly.

Live Chat

Chat with our support agents during lobby hours. They can walk you through what data we hold and how to update your account settings.

Account Settings

Log in and visit your profile to review, update or remove personal information tied to your account, deposits and transaction history.

WHY THIS PLATFORM

How We Earn Your Confidence

Encryption Standard

All account logins and payment flows—DANA, OVO, GoPay, QRIS—use SSL encryption so your data cannot be intercepted in transit or at rest.

Compliance Review

Our privacy framework aligns with Indonesian data protection expectations and local payment-processor requirements for supported regions.

No Third-Party Sale

We never sell your name, email or account history to advertisers, data brokers or marketing firms. Your lobby activity stays yours.

Regular Audits

We conduct annual security reviews to ensure data handling, encryption and access controls remain at industry standard across our platform.

Transparent Logging

Your account holds a record of logins, deposits and withdrawals so you can verify every transaction tied to your payment method.

Data Retention Limits

We store your information only as long as needed to run your account and meet legal obligations, then securely delete it.

Privacy Standards Across 338hero

Account Registration
Every new account collects name, email, phone and age verification only—no excess data capture upfront.
Payment Processing
DANA, OVO, GoPay and QRIS deposits are tokenised so your wallet credentials never touch our servers directly.
Lobby Activity
Game history and session logs are tied to your account ID, not sold to game providers or analytics firms outside our network.
Withdrawal Requests
When you cash out, we verify your identity once and retain minimal data needed for the transaction and audit trail.
Cookie Use
Our site uses session cookies for lobby access and preference storage—no persistent tracking across other websites.
Support Interactions
Chat and email transcripts are archived for your protection and our compliance, but not shared with marketing or external teams.
Policy Updates
When we change this privacy policy, we notify you via email and give you 30 days to review before changes take effect.

What Privacy Means Inside Your Lobby

Secure Login Gateway

Your username and password are hashed and never stored in plain text. Two-factor authentication is available to add extra protection.

Balance Encryption

Your account balance, rewards and transaction history are encrypted end-to-end so only you and our system can view the numbers.

Payment Method Privacy

DANA, OVO, GoPay and QRIS credentials are never stored on our servers; only a secure token links your account to your wallet.

Session Timeout

After 30 minutes of inactivity, your lobby session logs out automatically to protect your account if you step away from your device.

Withdrawal Anonymity

Cashouts to your DANA, OVO, GoPay or QRIS wallet are processed under your account ID—no public ledger of your winnings or amounts.

Device Management

You can see active login sessions and remotely log out from other devices if you suspect unauthorised access to your account.

Privacy Questions We Hear Often

We collect your full name, email address, phone number, date of birth for age verification, and payment details when you link DANA, OVO, GoPay or QRIS. We use this only to run your account and comply with local regulations in supported Indonesian regions.

No. We share only the minimum needed with payment processors (DANA, OVO, GoPay, QRIS) to execute your transactions. We never sell or license your name, email or account history to external parties or advertisers.

We retain your information for the duration your account is active, then delete or anonymise it within 90 days of closure, except where local law requires us to keep records for compliance. You can request deletion by contacting support.

Yes. We use SSL encryption and tokenisation so your wallet credentials never sit on our servers. Your payment details are verified by each provider directly—we hold only a secure token to process your deposit or withdrawal.

Absolutely. Log into your account and visit your profile settings to view your personal info, email, phone and payment history. You can also email support to request a full data export for your records.

We conduct regular security audits and maintain encrypted backups. If a breach occurs, we will notify you within 48 hours by email and guide you through next steps. Your passwords are hashed, not stored in plain text.

We use session cookies to keep you logged in and remember your lobby preferences. We do not track you across other sites or use persistent cookies for marketing. You can disable cookies in your browser settings anytime.